I finally met Mr. Trushar Khetia at his office on the 5th floor of Reliable Towers located in Westlands, Nairobi. This was after an unsuccessful attempt to book him for an appointment the day before. I got a chance to interact with his employees before we began the interview. They all spoke highly of Trushar, citing how charismatic and open-minded he is. He arrived a few minutes9 amter 9am, attended to a client before ushering me into the boardroom for this interview.